Robotic Process Automation (RPA), a digital enablement technology that builds, deploys, and manages ‘software robots’ that emulate human actions when they interact with applications, is one of the most disruptive components in the era of Digital Transformation. These “bots” are being adopted by organizations across a wide array of sectors to reduce repetitive tasks, streamline operations and enhance the customer experience and are completely disrupting the Banking, Insurance, Telecom, Retail, Manufacturing, Healthcare and Government sectors where bots are being used to perform tasks such as bank statement reconciliations, new employee onboarding, payroll automation, loan processing, and patient appointment scheduling and much more. The rate of RPA adoption is so fast that Forrester forecasts that the sector will reach $2.9 billion by 2021.
The Work Force of the Future
RPA does not mean that humans will soon be an unnecessary part of the value chain. The ideal workforce of the future may be a blend of RPA’s “digital workers and human employees, each working seamlessly together to compliment the other and where human workers are relieved of repetitive and mundane tasks to be free to focus their energies on being creativity and driving innovation. AsRPA robots or digital workers automate repetitive, huge-volume transactions, enterprises will become more productive and efficient and employees will become empowered to focus on work that truly matters.